Please send questions or comments.
The Lab at OPM: LAB@opm.gov
Thanks and Acknowledgment
Numerous people, across agencies, contributed to this guide. We are grateful to all of them.
Veterans Experience Office at VA
GSA Office of Customer Experience
The Lab at OPM
We would also like acknowledge other leaders in the field of Human-Centered Design which inspired and informed this guide: The VA Innovators Network, 18F, USDS (United States Digital Service), the United Kingdom’s Government Digital Service (UK GDS), New York City’s Civic Service Design group, Helsinki Design Lab, Ideo, Frog Design, IBM Design, and The d.School at Stanford University.