U.S. flag

Dot gov

This is a test website.
Federal government websites often end in .gov or .mil. Note that this one ends in .com. It is not official.


A site with https:// is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. This is not one of those sites.


Contact Information

Please send questions or comments.
The Lab at OPM: LAB@opm.gov

Thanks and Acknowledgment

Numerous people, across agencies, contributed to this guide. We are grateful to all of them.

Veterans Experience Office at VA
GSA Office of Customer Experience
The Lab at OPM

We would also like acknowledge other leaders in the field of Human-Centered Design which inspired and informed this guide: The VA Innovators Network, 18F, USDS (United States Digital Service), the United Kingdom’s Government Digital Service (UK GDS), New York City’s Civic Service Design group, Helsinki Design Lab, Ideo, Frog Design, IBM Design, and The d.School at Stanford University.